Virtual visits and your braces & Invisalign treatment

Hey ZFO fans : )

Given the circumstances of our temporary office closure, I wanted to give some information that you may find helpful.

I understand the need for guidance with your orthodontic treatment, so we have made created another way to stay in touch with you. We are now available to do virtual visits by appointment. Here is what you need to know should you be interested:

1) If you have an appointment that has already been postponed or rescheduled, you will get an additional email with links to video instructions. Please watch the videos : )
2) If your appointment is in the month of April, your additional email will come the week you were due to see us.
3) After watching the videos, if you wish to have a visit with me, please send an email request. We can meet via phone or video conference, or we can simply continue to communicate via email.
4) Note: our email and video conferencing application (Doxy.me) are HIPAA compliant and secure.

Q: What are you looking for in the photos we send?
A: I can assess brushing, rubber band wear, and some general progress.

Q: Can the virtual appointment replace my in-office visit?
A: No, we will still need to see you in person once we are open.

Q: Is the virtual appoinment required or can i just wait for an in-office visit?
A: No, the virtual appointment is optional.

Q: I had a consultation scheduled - can I still reach out to meet virtually?
A: Yes, we would love to meet you and start the conversation regarding your needs! Our in-office visit is still required once we are open.

Q: I have an urgent need and/or pain from my orthodontic appliances - can I be seen?
A: Yes, we are able to see you in our office for emergencies and urgent needs. Please call us.

While we are disappointed that we are closed, we understand that it is the responsible thing to do given the current situation. Please keep up to date with the CDC and please stay at home to follow the social distancing guidelines. We are all in this together. Stay healthy and please reach out with any questions - I am still here for you guys! I look forward to speaking with some of you soon : )

Take care,
Dr. Zach

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